mystery shopping program and quality assurance

Mystery Shopping Program
Our mystery shopping program includes evaluations from the first point of contact to the conclusion of the customer experience. Our mystery shoppers have extensive work experience and are knowledgeable of world class service standards. We provide a detailed narrative summary of the experience from a customer’s perspective and a Power Point Presentation with the visit’s highlights, photos and recommendations that can be utilized as an in-house training tool. We recognize outstanding associates who delivered exceptional service during the mystery shopping evaluation with Award of Excellence Certificates.

Typical areas of assessment are customer service, company’s service and products standards and associates ability to engage with your customers.  Our reports are available via the internet with easy access by users in different locations.

Competitive Intelligence Services
Our consultants will quietly gather vital information about your competitors and translate it into intelligence that can be used to help your business gain and maintain a competitive advantage. Our research will compare and benchmark marketing and sales strategies, service delivery, product mix and other business segments that you may specify.

Quality Assurance
We are expanding our services for the real estate industry by offering quality assurance inspections of residential properties in the US and international locations. Our consultants conduct thorough inspections and provide recommendations to address areas that need improvement. Our inspection report and recommendations for improvement can be very helpful in protecting the value of these properties.